AI Support Agent
Support Copilot
An AI agent trained on their docs now handles the bulk of enquiries with no human touch.
▲ 94% auto-resolved
The challenge
The same dozen questions arrived every day — hours, coverage, pricing, how to change a booking. Each one was answered from scratch, and after hours they simply waited until morning.
What we did
We trained an agent on their own documentation and policies rather than a generic script, so its answers match what staff would actually say. Anything outside its knowledge hands off cleanly to a person instead of guessing.
The outcome
The bulk of enquiries now resolve without a human touching them, at any hour. The questions that do reach staff are the ones genuinely worth their attention.
What was built
Scope of the build
Knowledge-base training
Website chat widget
Human hand-off rules
Conversation review loop
Start yours
Ready for your own case study?
Every build starts the same way — a short call, no pressure, no sales pitch.